I had one doctor so mad because "I" was losing his reports. Well, I would type his reports daily, send him a log with all the reports typed with dates and then weeks to months later get phone calls because they couldn't find his reports and would say I must have missed them. Well, when they get a daily log, why didn't they cross reference and make sure all the reports were there? He stopped dictating for about 3 months, but did come back.
There was another doctor in the same practice that would actually cross reference my log with his own appt schedule and if anything was missing, he would call to verify that I didn't get the report. He would even admit that it was probably his fault that he missed the report, but wanted to make sure before re-dictating. He only called about once a month on one patient so it amazes me how the other doctor could be missing 5 or so patients a month.
He did come back though, I don't know if he tried someone else out and finally realized it was his own fault or what, but he did come back.
As far as the secretary doing his dirty work, don't most people delegate what they don't want to do? Think of it that way. Just try not to take it so personally and just think, maybe it is a blessing in disguise at this moment! |