|
|
Well, my intention is to present this in a positive light, so I hope it comes across that way.
QA can give you poor advice and send back inappropriate corrections. If they conflict with the account instructions you have, you can ask for clarification. You might tactfully ask if there has been an update to the account instructions since your version of (date), which specifies substitution of "the patient" within the document, etc.
You will get differing opinions on whether to write "the patient" or the patient's name in a report, depending on what type of transcription you are doing. Office dictation often goes with the actual patient name. Hospital dictation, however, often requires that the patient's name be replaced with "the patient" due to concerns about inadvertent disclosure of patient identity when reports are released in situations that require deidentification. It's very difficult to deidentify within documents--names are often missed.
Other hospitals may need for the patient name to be in the first line or so of the report in order that the body of the report can be linked with the electronic header in an EHR.
Regarding abbreviations, you just kind of have to go with the flow on those. While it might make you uncomfortable to use abbreviations in diagnosis lists, if you are asked to do that, just get it in writing. The account specifics should say to do it that way. If that's what the client insists upon, it's THEIR responsibility.
I don't think that you should concern yourself with thoughts that you might not be cut out to do MT. They're not really warranted by the errors you described here. Focus your attention on the real errors until you can control those. Just go with the account specifics on the other issues, or at least resolve the problem with QA even if it means going higher.
When you get to the new company, you might find that things will improve. In the meantime, look at the real errors and figure out a way to ensure that they never happen again. Determine WHY you made them and take specific action that will prevent a reoccurrence. Concrete, realistic actions are better than just "trying harder." Good intentions are great, but it's a lot easier to just figure out a way to prevent the error so that you don't have to waste effort in unfocused "trying hard."
Don't worry yourself about it. Yes, it's frustrating to get the QA back, but once your initial upset is over, let it go. :)
|
Sometimes QA is wrong. - Redpen
