I have gotten two calls from the Impact Room. First they had my wrong schedule and the second time they still had the wrong schedule. Both calls they were very polite and apologized. It sure is not a job I would want. I just do not think they are getting the correct information and apparently their technology is lacking if they are calling some of you and you are logged into E-time and they are saying you are not. I was, however, able to indicate to the Impact Room that they need not call me to work extra hours as I will only work the extra hours when I know work is available on my primary account as that is where I make the money and I know when we are not meeting our TAT. They documented this and I have not heard anything since then. I am just thinking MQ wants us to be accountable for our hours and maybe some individuals have made complaints that they want to know when they can work extra hours when their PS is not available. Personally, I am working harder knowing individuals are out there watching my ins and outs. Same thing would happen if we were working in-house--maybe not the calls regarding us to work extra during the times we are not scheduled to work. The Impact Room employees I consider my coworkers and I like to treat them with some respect as they are only doing what is asked of them. I am sure they dread each phone calling wondering what type of feedback they will receive--negative or positive. Again--not a job I would want.