Failure
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Posted By:
Anon on 2007-10-27
In Reply to: After 10 years working for MQ....(SM) - Rose
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Of course they set everyone up for failure! Think about it! Someone was certainly using their brain when they came up with this whole 'bonus' situation. They base the bonus mostly on speed, but then make sure that you're almost always typing on different accounts so that you're not as capable of reaching such speeds. Then the other part of the bonus is based on accuracy--which again, is hard to achieve when it's nearly humanly impossible to remember all the details of each CP that you transcribe for.
And then stressing each MT out because of all the 'points' that they lose! For crying out loud! And that stresses QA out even more because they know that their 'dings' could possibly attribute to someone giving up and quitting or just flat out not getting the bonus. On top of that, they have to shell out more $ to pay for extra QA because QASAR slows QA down so much. I agree that it's a good idea for the MT to be able to see what changes were made so that they can learn from their mistakes, but this whole 'point' situation is really just a Bad Idea Gone Worse!
They need to just go back to the way things used to be. Giving bonuses based on accuracy sounds reasonable, sure! But they should give 'incentives' and not 'bonuses' for total amount typed in a certain period of time--not hours! Or even simpler than that, pay all the MTs slightly more and get rid of bonuses and incentives completely--then they only get paid what they actually work for--and no more sweating over 'will I get a bonus or will I not get a bonus?'
And as far as the whole 'national cesspool' goes, I think that everyone should be put back on primary and secondary accounts and then some MTs who are willing and qualified should be put on a 'floating' status--perhaps make their base pay a little higher to compensate for all the bouncing around that they'd do--but I think that this situation would be more ideal and less of a hassle.
And let's not forget about those poor payroll people who have to sit down and do all these bonus calculations or at least making sure that the computer is doing it correctly. (Total number of lines divided by total number of hours, minus 150--then total number of qualifying points divided by total amount of bonus pool--then times number of qualifying lines over 150, but not over 0.02--and then MQs pockets the rest!) Give me a break!! Think of all the money they would save on payroll/computer programming alone if they just went back to a simple calculation of (x lines times x cpl equals $x). |
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Failure - Anon
