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This morning, I ran out of my primary group and bounced into a new one again. Had a report from a client I rarely get. Dictator was ESL and baaaaaad. I spent over an hour on it. He gave a doc's name...sounded like it started with PO, went through Pa,Pe,Po, Pu, etc. Tried the T's, the D's, etc. Spent over 15 minutes in the physician drop down. No luck. Put in a marker. His med dosages were not extremely clear...18 could have been 80, etc, so I double checked all the doses I heard to verify I had them right. He gave a med that reverse benzos....he combined the generic and brand name together...I searched forever, found the right medicine name.....
I just got it back from QA. I was given an abuse of flagging for the physician name (which, by the way, was the ONLY marker in the whole mess), and then apparently, the QA person thought it should be divided into more paragraphs (the dictator did NOT say paragraph or new line or anything, and docked me twice for 0.5 points and made new paragraphs. Not new headings, new paragraphs.
Now, I know, I know..appeal. I did appeal all 3. But my vent is more than that.....
I am done with my morning shift for today. Normally, if I am asked to help out extra, I will. Well, since the account I got dinged for is one that needs help today....forget it. I am not going to bring down my line count average and QA score if that is how I am going to be treated. I have a decent primary that I know like the back of my hand. I can type almost 300 lines an hour on it. Since I have been doing all the new accounts, my line count average is down to about 140-160 because I dont abuse markers...I bust my butt trying to find things and read profiles, etc. I am part time, but I work 40 hours a week, without the added benefits.
I was happy to help out, to give a little more to MQ, to work harder to keep my QA submissions as low as possible to help THEM out. Now....screw it. I am cutting my hours to the minimum of 24, starting another job end of the month, and possibly quitting for good after that. No more help from me when other accounts are out. Especially that particular group, since now I see what will happen to me if I do.
I hope management does read these boards. Companies want MT's who are willing to go the extra mile, do more, try harder, take pride in their work. I did until this morning. I was willing to accept their changes, do more...but I see that all that gets me is petty dings on my reports.
This is, by the way, only the second report I have been given feedback on since 10/1. Why? because it is only the second one I have sent in to QA. Abuse of flagging, my a....... |
