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If the patient was seen today, it is possible that the dictator is giving you the correct number and name, but the ADT feed has not been updated. I don't know how often this is done, but not having an ADT match is not at all unusual on the account I usually do. If your account has telephone notes, then the patient may not have a recent active encounter when he actually came in to be seen and may not be on the ADT feed. The same thing happens if the dictator is doing a discharge summary from 6 months ago. The client profile should tell you what to do is no definite ADT match can be made, but unfortunately, not all of them do. When all else fails, I'd fill in what I could and send it on to QC with the notation that there was no ADT match and how much of the name (if any) was spelled or if any part of the name was never given. |
Not an unusual occurrence - Glory1863
