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You can call the 1 800 dictate number and they will open a ticket for you. They forward that info to the impact center who will look at your work pool and make sure that you are set up to get any transcription that you are able to do, even from different areas. If there is no work in any of those other areas, then they release you from your shift, but you have to have that ticket number to be able to do that.
In MQ Central, if you go under departments/human resources/policies, there is a link for their no work policy.
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