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I am an MT/ME, and there is no way I would want to nor do I think I could perform the QA position. You have to listen to stuff that no one else can understand, weed through a lot of noise in the background, etc., etc., you know, the stuff we have all screamed, pulled hair and nearly cried to get through. Can anyone imagine that being ALL you get all day? You know how we complain righteously about difficult dictators, poor sound quality, stupid ASR, etc., etc. AGAIN, could you imagine this being all you do all day long, every single day, and then have to get berated and dogged because you have to do your job?? No one likes to be criticized, but before QASAR, QA had to figure out a way to let the MT know what they did wrong every single report without offending or negative feedback. I for one am glad QASAR is here as it gives QA a tool to correct mistakes and generic feedback set up by a program, not QA's personal comments. I have contacted my QA Team Lead with a few questions about QASAR and waiting for some answers like how the system figures feedback points, etc. Later post to follow when I get info. From what I understand here, QA does not control this feedback. I can see where that is true from some of the feedback I have received.
As for a QA person saying they get paid to find MT/ME mistakes, maybe they were just trying to get a point across, being sarcastic or just having a bad day and taking it out on MTs. Who knows, and you guys well know you cannot put in stone everything that is said on this board, it would be pebbles with all of the different answers given for each question or comment.
I for one appreciate the hard work that QA does. You know that old saying, don't shoot the messenger. We are all under a lot of stress, so MTs and QA really need to work together, and quit bashing each other. I have never seen such bad blood like this before. Both positions require a very high level of professionalism and charisma. Of course, you also know the old saying one bad apple can spoil the whole barrel. We all work hard on both ends to produce accurate quality reports to the clients. On this end, I keep asking when we are going to get the forum in MQC where we can go and actually help each other with words, difficult dictators, etc., etc. It is supposed to be in the works right now. Who knows when it may actually come about.
I am not saying we should walk around with blinders on, assuming all is well and nothing bad is ever going to happen. All I am saying is appreciate each other and make the best of the situation we are in. We should be working together, not blaming each other. QA and MT positions do not set the rules, we just have to figure out the best way to abide by them.
I hate sending in reports with any blanks at all, much less swiss cheese, but I know on that other end there is a person who will do their very best to make sure the report is its highest quality possible.
Thank you QA for doing such a great job! |
