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I had something similar happen to me about a month ago. It even had a Microsoft shield. I didn't lose any work time thank goodness. I called technical right away, I knew anything that you can't get out of in 3 or 4 attempts is usually a virus or spyware. I don't know how old your PC is but I received a new one in March. The version of McAfee on my new PC will not even allow you to download Adware. McAfee sees Adware as a type of spyware. Someone from the Geek Squad told me that too. Technical suggested Spybot so I downloaded that, my PC ran terrible after the install and I couldn't get that off of there fast enough. I later found out that had been black listed. Microsoft has their own software for protection of spyware, virus, etc. I am currently using Live OneCare on a free trial. There is also Windows Defender, that one might be free of charge but I'm not sure. I did talk to technical prior to the download as I did not want to cause any problems with any current software on my PC. OneCare lets me know when there is a threat and takes care of right away, all I have to do is click on it after the threat message shows up at the bottom. Here is the link to the Microsoft security website. Hope it helps.
I suggest back up on a flashdriver. They are easy to use, small, they don't scratch, you can take them anywhere and use them wherever there is a USB port, and very inexpensive, 4.0 GB should do nicely.
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PC protection - Dinosaur
