When will common sense be introduced into the picture? Why are MTs blamed for a sick system? When will doctors and other dictating 'professionals' stop being regarded as Gods?
When I was working as a nurse, many of the doctors were quite reasonable, while others had to be put in their place. However, none of them could read our minds, and many did have to be properly informed that improvement was needed. For instance, back then, we needed to inform those with poor handwriting that hospital privileges would be revoked if they chose to not improve. Nowadays, I really believe that some of these dictators are never confronted. The client and MTSO put up with it and pass the stress on to the MT, with the MT then being graded with subsequent decrease in hourly production and hourly production pay. Does this make any sense?
It seems pretty clear to me that the sad state of affairs regarding quality has everything to do with spoiling the dictators/clients and abusing the MTs with requirements for production OR ELSE!! What quality of reports do companies think they are going to get when they combine a stressed out MT with a mumbling, stumbling dictator? It seems to me that the problems are at the source. Isn't this obvious to everyone?
How dare they apply a QA review process to the MTs, but not to the dictators?
In such cases, it is simply unfair to pay on production. At the very least, if we have to be paid on production, there should be an additional hazard fee for difficult dictators, a fee that is passed on to the client and paid to the MT. I know this would be difficult to enforce, because there will always be another MTSO ready to take over the account and spoil the client, offshore or onshore. It's too bad that an MTSO and client cannot have some kind of binding 'forever' contract, only to be broken in the case of extremely negligent service.
I like VR because it often provides clues whenever the dictator is subpar. Also, it has been part of my experience from the beginning. It may not have been as easy to accept if I had been doing straight transcription for many years prior to VR.
It's difficult to use my Expander with the VR reports. On the other hand, when the doctor speaks clearly and does not slow me up by such things as mentioning the names of consultants, which I cannot confirm no matter where I search, I am able to produce more lines on VR than on straight typing. My best VR hour so far has been 635 lines, but that was with a very clear doctor, and he was familiar to the VR system. I do edit VR word by word and my QA quality exceeds 99.5%.
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What happened to common sense? - Alice
