A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Transcend - So sad - Depressed


Posted: Sep 15, 2012

I have been with Transcend for several years.  I loved Transcend in the beginning.  The people cared about me, actually made me feel worthy and valued (25+ years experience) and I felt as though I was part of a family.  I was one of the highest producers because I actually ENJOYED my job.  My quality score, even with high production was over 99% consistently.  Something I took MUCH pride in.  In the past year, all of that has changed drastically...so drastically.  Apparently when Nuance took over things were restructured and I was moved to a different region.  A region where my ROM obviously only cares about herself and her job.  She is condescending to a fault...not just to me but to the entire region.  QA has become impossible to please (being told conflicting things constantly and getting marked off for it).  I have been insulted, talked down to, made to feel like someone who just stepped out of school.  I have become so depressed, I actually cry before I start work.  You say go to another place, I'm looking..believe me...but it seems to be the same everywhere I look. 

I'm sorry for the long post but I hope SOMEONE OUT THERE in management reads this and realizes the damage they are doing.  This has happened to almost everyone I know.  Don't they realize that WE are their bread and butter??? Without US..THEY wouldn't have a JOB???  Don't they realize we would work HARDER AND BE MORE ACCURATE if we were praised and complimented and INSPIRED????  When you constantly whip someone, yes...they will submit..but you will only get the bare minimum and they won't care about quality or take pride in it, I mean..what's the point? 

IS THIS WHAT YOU WANT TRANSCEND??? THIS WAS not WHAT YOU USED TO BE!!  GROW SOME DAMN BALLS AND GIVE US BACK OUR DIGNITY.  If NOTHING ELSE, please, give us back our dignity.  We deserve THAT much. 

As for me....as soon as I find something else...anything else...even not in transcription....I'm out.  I'm tired of being a whipping post.  I'm tired of crying myself to sleep every night because something I took such pride in for so many years has been criticized and nit-picked to death...They continue to audit me almost daily...I continue to have almost a 100% QA score.   They are actually HOPING to knock me down.   The only thing I can make any sense of is that if we all did well, ROMS and QA wouldn't have jobs, so they have to shit on us.  So wrong.  So sad. 

So so very sad, Transcend.  A place I once loved and a place I've actually referred several people to in the past....has now become a horror.   SHAME ON YOU. 

{{{HUGS}}} nm - anon

[ In Reply To ..]
nm

It is all about the money. - mel

[ In Reply To ..]
Hi:

I have been doing transcription for 12-1/2 years. I have learned it is about production and money making for the corporations. We are nothing to them. I loved MT also, but I realize the only way out is to go back to college and get a degree in something I love. My prayers are with you.

I hear you. I've been here 9 years and had same - thoughts you did. Loved it

[ In Reply To ..]
here. Now I had a demeaning ROM who claims to be able to type in her sick bed with her foot pedal (emphasis on that, she apparently thinks it's funny?). She has done nothing but beat this team down with her condescending emails and now with the reorganization, she seems to have energized herself even more. The emails continue to come. Sad, but beating your team down is not a way to turn things around for the positive. Shame on you ROM. QA in this region is a joke. The rules change depending on who is on and what day it is. I'm hoping to be out of here in the next couple of weeks. The emails over the last week or 2 were my breaking point. Good luck to you too!

I feel really bad for you all. What horrible circumstances - to have to work under. At least they

[ In Reply To ..]
didn't cut you guys pay down to Nuance standards. You all have my best wishes and I hope those of you looking to find another job get something decent and less stressful.

Transcend/Nuance - Sorry this happened to all of you

[ In Reply To ..]
Everyone, I just got out of there this week after 3 years and I feel so much better about this. If you find something else, whatever it is, go for it as long as it brings back the dignity we all once had that Nuance stole away from us. I could not take anymore of their BS.

Been there, done that - LS

[ In Reply To ..]
Yep, same thing happened to me. I wish you the best and keep your chin up. God obviously has something WAY better in mind for you.

Don't Need Hugs and Praise - Just need to not be put down-nm

[ In Reply To ..]
xx

Alright...then I take my {{{hug}}} back. sheesh nm - anon

[ In Reply To ..]
nm

That wasn't me! I love hugs...lol - depressed

[ In Reply To ..]
I thank you all for the well wishes. It's just so hard at my age to find anything else. But, God will open a door. I'm sure of it. :)

Transcend/Nuance - Molly

[ In Reply To ..]
I could have been the one to have written what you posted. The same has happened to me. I had been with them 6 years, dedicated, always did my best. Nuance comes along and suddenly I am audited until I cannot deal with it any longer. I am told I should resign. I ask to be laid off and they were adamant I resign, that there was work and they could not lay be off. Suddenly everything I do is wrong. I do not know how old you are, but the same thing happened to a couple of other girls I knew and they were all in the "older bracket" like I am in and the same thing was done to them. I think its get rid of the older people and older employees and start fresh with cheap labor. Never was I ever treated so badly as I was with the "new Transcend".

Very well said. - JW

[ In Reply To ..]
nm

I feel the same and could have written your post. I think - now that they are Nuance though

[ In Reply To ..]
upper management who used to care, don't really bother anymore. I think they showed us that though when they sold us down the river. If they were smart, they would realize that some people are not cut out to be ROMs and that may just be where the problem is. There is a disucssion on the Nuance board about this also so I don't think it's isolated.

Transcend/Webmedx--So Sad - MT

[ In Reply To ..]
I want to thank you for your reply and urge you to repost this as well on the Nuance (Company) board. There are countless numbers of us who are feeling the same as you. We (Webmedx) were absorbed by Nuance a year ago. I too am a life-long MT, the only job I have know, starting in 1970. 30 years cumulative experience. I echo your feelings. This sounds so similar to my experience, our experience, Webmedx being absorbed by Nuance, with promises of good to come but only receiving low pay, unfair practices, loss of self-esteem and respect. I resigned a few weeks ago without another job. I simply could not allow the stress of this job to dictate how I felt each day. I hope you find something you like and I hope someone hears our collective voice. We deserve better than this.

Transcend is only ONE company, they all aren't like that - beentheredonethat

[ In Reply To ..]
When you say, 'You say go to another place, I'm looking..believe me...but it seems to be the same everywhere I look,' honestly without being hired and working for said company you REALLY don't know what it's like. AND: "I'm tired of being a whipping post, tired of crying myself to sleep every night because something I took such pride in for so many years has been criticized and nit-picked to death..." Being an MT is not ALL bad. The pride is still appreciated. Get out and find a good fit. I'm sorry you had to experience this, but we've all probably been shaken out of our trees now and then.

Seriously?? - Whatever

[ In Reply To ..]
Talk about kicking a person when they're down. I read her message and she never said being an MT was bad. In fact, it sounded like the opposite. Way to support your peers...

not all like that find another job - rbm

[ In Reply To ..]
I notice you have made a statement with no backup. Can you give us the NAME of a company that is not like that? I am looking for a job and so far they ARE all like that. Please shorten my experience in job search by telling me where this job might be. I will be there in a heartbeat, along with everyone else on this site.

Nuance strikes again! - Pam

[ In Reply To ..]
I worked at a hospital in Connecticut when Transcend descended upon us, and then was swallowed up by Nuance. My job was outsourced and I was offered a job working for this company but took my money and ran. I knew that it was a no win situation working for either of these companies.

I feel bad for all the people who worked for Transcend and got the shaft once Nuance took over.

Currently looking into other career options as transcription is no longer enjoyable and certainly I can't make a living on what these companies pay us.


Similar Messages:


VR At Transcend
Nov 18, 2009

Did VR develop Alzheimer's?  It has lost everything.  I am tired of no commas, periods, and everything else it reverted back to since its infancy.  It is really true that now you can transcribe faster than you can edit.  Does anyone even care?  Do you know how many times you have to stop in the middle of labs to put in punctuation?   This has been going on for over a month and I haven't noticed any big push to get it fixed.  Just another way to m ...


MDI/Transcend Pay For ULD? M
Feb 01, 2010

Does anyone remember in the conference calls, mention of MDI/Transcend paying for unlimited long distance phone charges for employees?  I remember this being mentioned but can't recall all the details;  if it was for FT only, everyone, etc.  Does anyone remember details and if that still stands? ...


To MDI/Transcend MTs : Is Anyone Else
Feb 01, 2010

work today?  ...


Transcend TLs ??
Feb 08, 2010

I am curious as to if the TLs are meeting their requirements.  They are expected to type 75-80% of their time and get paid by the line as well .  I am very suspicious that they are not typing VR all day, having their work sent to India, etc, and are getting the straight typing.  They get paid a flat fee per month for their administrative duties on top of that.  I wonder if they are experiencing no work and looking at a blank screen most of their time& ...


Transcend MTs
Mar 03, 2010

n/m ...


Is There More Than One Transcend? I See Their
Mar 19, 2010

job ad on the Seeker's board and it sounds like a place I would like to work.  I work for a company also called Transcend, but they are not a place that I would recommend to anyone.  I haven't worked all week as there has been no work.  Just NJA. So maybe this Transcend is in a parallel universe.  It certainly could not be the same place where I'm employed.  ...


About Transcend
Mar 28, 2010

I have read dozens of posts on the board about Transcend, some good and a lot not so good.  However, I think there is an explanation for some MTs loving it there and others hating it so much. Transcend is a company made up of many other companies through mergers. The original Transcend who existed first, before acquiring other companies seems to be the problem.  On the other hand, for example MDI/Transcend, for the most part does not seem to fit that description. You have to remember ...


VR With Transcend?
Apr 21, 2010

I'm coming to the realization that unless I get faster with editing these VR reports, I am never going to be able to make the full-time production requirements at Transcend.  I'm really freaking out.  Is it really possible to do 300 lines per hour in VR?  How long does it take to get faster with it?    ...


Want To See What Our Value Is To Transcend?
May 19, 2010

Google Star Clip Itz Note Holder w/ Metal Rod & Alligator Clip to see exactly how much it cost Transcend per MT for this gift that bears so much thought and appreciation.  Do they really not realize how it affects their corporate image when their priority is placed on spending $600,000+ on a failed business venture versus the amount spent to "appreciate" the motor that makes their business run?  That's like spending more than a half million dollars to buy a garage to hous ...


Transcend....yet Again
Jun 05, 2010

I was with the company for over five years, not once failing to meet the requirements of me yet I was told my position would have to change to 2nd or 3rd shift if I wanted to keep my job as there were no positions available for 1st shift.  Two days after resigning I see they are hiring for 1st shift positions on a typing only platform which is what I wanted. I just don't get it. ...


Transcend Cpl
Jun 17, 2010

Our company was bought by Transcend and will start working for them in August.  Can anyone tell me what their starting line rate is or their average cpl. ...


Transcend Pay
Jun 25, 2011

Could someone please tell me what it is possible to be earning in say 3 months at Transcend? VR and straight typing? I am trying to make an important decision, and you never know the true pay, what to expect in advance, how long to get highly productive, etc. Thanks in advance. ...


Transcend/DTS
Jun 25, 2011

Did anyone else get the memo from Transcend (soon to take over from DTS) about the line rate change for the transitioning employees from DTS?  It was elegantly written, but basically it said that when the accounts are switched over the VR that the line rates will decrease but productivity will increase and no cut in pay is expected.  It is happening exactly how the posters on this board that have been through takeovers by Transcend said - decreased pay. I gave my notice already BT ...


OSI And Transcend
Aug 17, 2010

Hi everyone, I am new to this board and I have a question, does anyone know anything about Transcend or OSI, how about AllType??  Thank you  ...


Wmx - Transcend
Sep 02, 2010

It has been mentioned that Wmx has lost 2 large accounts that is the reason for people being let go.  Transcend has mentioned in the last few months about acquiring a new large account in September.  Was at least one of these 2 large accounts, if not both, acquired by Transcend??? ...


Transcend And TTS
Sep 17, 2010

I have a phone interview with Transcend out of Atlanta and TTS out of New Hampshire today and next week. I've been working for the same MT company for over 8 years, but they're losing accounts and cutting our pay so I'm looking to possibly change jobs. Has anyone worked for Transcend or TTS? I'm scared to death to change jobs at this point. I know the problems and shortcomings of my current company. I switched jobs once before for a few months and found that all the promises ...


Thank You Transcend!!!
Dec 20, 2010

Thank you Transcend for the gift card! ...


MDI/Transcend W2's
Jan 29, 2011

Received Transcend's, but not MDIs.  Didnt we work for MDI until February so we should get a W2 from MDI as well...correct?  TIA ...


Transcend W-2
Jan 31, 2011

Has anyone received their W-2 from Transcend? ...


What Is Going On With DTS/Transcend?
Apr 06, 2011

Transcend was supposed to take over on 04/01/2011, but I have heard nothing from anyone - no emails, nothing.  I am still getting work though.  Any news? ...


Transcend - How Big??
Jun 08, 2011

Anyone know how many MTs?  At least number in US? ...


Transcend ?
Aug 19, 2011

Is it plausible that an MT here can make line count/quota, whatever they call it, reliably? Do you have steady work?  Just curious as I'm thinking of applying. ...


Transcend And SR
Oct 13, 2011

I've been offered a job with Transcend but it is part transcription and part SR.  I've never done SR and have no idea what to expect or what I will earn.  Anybody have any averages for SR lines per hour or work for Transcend and do SR and transcription?  I transcribe about 250-300 lines an hour, if that makes any difference.  Thanks for any words of wisdom. ...


Transcend - Yay Or Nay? Nm
Oct 14, 2011

nm ...


New To Transcend....
Nov 10, 2011

where do I go to view the payday schedule?  TIA. ...


Transcend...
Nov 17, 2011

I applied with Transcend a few days ago, probably 4 days ago. They have never replied in any way. I had all the qualifications they required. Hmmm. I thought they would at least say not interested or already hired, etc. I dunno, maybe they have too many applicants. ...


Transcend PTO
Mar 12, 2012

Can anyone tell/remind me how much PTO we are allowed to carry over at the end of the yr?  Yeah, I'm sure it'll change after the buyout, but I'm just asking about the curent policy.  TIA. ...


Transcend ROM's
May 09, 2012

Just curious. I am having a LOT of trouble with a couple of ROM's in this "combined" region initials AH and RH and I'm wondering if anyone else is also? ...


Transcend: When's Pay Day?
Jun 06, 2012

Hi.  I just wondered if anybody can tell me what exactly our current pay date is (Transcend).  I have to get a 2012 pay  schedule.  In the meantime, it'd be helpful to know when pay day is (6-7, 6-8, 6-11?).  Thanks. ...


Say What You Will About Transcend...
Dec 12, 2012

At least when they bought my smaller company they didn't cut my pay.  Restructured it, yes, since they didn't pay incentive bonuses, but made absolutely sure I didn't lose money.  Nuance, on the other hand, just gutted me after buying Transcend.  MASSIVE pay cut that is now causing me to have to find a second job.  I already have worked every weekend and almost every holiday for the last 12 years I've been in this industry, now I get to work 7 days a week ...