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LANDMARK TRANSCRIPTION - recently hired anyone? - Hedda

Posted: Nov 01, 2013

Any MT's out there who have recently been hired by Landmark TS in Pennsylvania to transcribe for its new account? If so, what have you experienced so far in terms of management, type of work, etc.? As a recent new hire, I've found there exists a handful of dictators who consistently turn out muffled, tinny audio and/or speech that is all but incomprehensible. Yet, when I have pointed this out to the supervisor, she insists that I am alone in this complaint as QA seems to have no problems filling in the blanks that I've been forced to leave as a result. Whether this is accurate, I've no way to verify,but I know what decent audio and I know when a dictator speaks in a way that can be clearly understood by all. So, what gives? Any input from those who know would be appreciated!

QA might be listening in on a more direct line than you. nm - PAMT

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nm

what headphones are you using? - it made a huge difference for me

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I switched to a pair of Bose stereo headphones several years ago from the regular "transcription" headsets and the difference in what I can hear is night and day. Seriously. It's that dramatic. The headphones sit over the ear (I don't like the stethoscope style) and it blocks out the keyboard sound and all the ambient noise in the room. I'm shocked at how much noise I don't hear.

Depending on what you're using, that could be part of the problem.

I agree - headset

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I'm not on that particular account but another where I had similar complaints. I thought I was being lied to when told no one else was having an issue. I ordered a new headset and it's amazing. I was having to turn volume all the way up on dictations, etc but now hear everything about 95% perfectly.

Headset - Headbanger mom

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I have a kid who is a headbanger and just for a lark, I tried his headphones which are made by a company called Skull Candy. They cost about $40 bucks. The difference in sound was amazing. I went out and bought a pair of my own; it was a cheap fix and I really like the sound quality. I'm sure they are not as good as Bose, but I am a single mom and have to make compromises. But the Skull Candy ones (I have the over the ear kind) really work fine.

How long?? - Bose4Xmas

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You mention you switched to Bose several years ago and you continue to have no issues with them? I've purchased a top of the line headset made for transcription that comes with 1 year warranty. I've never had to purchase another because they never last for the entire year! And, I still don't think their quality is all that great. With all the headsets I have purchased over the years, I probably could have easily afforded a set of Bose by now!

They last longer without kittens in the house - Worth every penny

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I've been using these headphones for about 5 years now and my current set for about 2.5 years because the cord on the first set finally gave way to Buddy the Destructo-Cat.

When Bose tweaked the design of these, they made the cord replaceable and fairly inexpensive. It's what has saved Buddy's life, because I think I've gone through 6 or 7 of these cords before I figured out a protective shield for it. The ear pieces are replaceable too, and I had to replace those a couple of months ago, but they lasted for 2 years or so.

It's not technically a "noise cancelling" headphone but because it sits over the ear it does block out a tremendous amount of noise. Even the noise of the keyboard sounds ridiculously loud when I'm not using these.

For me it has been well worth every penny plus don't forget that things like this are tax deductions at the end of the year.

Worth Every Penny - Linda E.

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I hope I am not being too personal here, but can anybody tell me about how much a set of Bose cost? And do they have any kind of a payment plan?

Amazon Bose link. - Definitely worth it.

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http://www.amazon.com/Bose%C2%AE-AE2-audio-headphones-Black/dp/B00478O0JI/ref=sr_1_4?ie=UTF8&qid=1383427153&sr=8-4&keywords=bose+headphones. These are the ones I have.

Target has them, probably Walmart. Might be able to do lay away. Best Buy has them.

Look in post up above at the bottom and you will - see the word Link in bold

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It'll look like this:

LINK: They last longer without kittens in the house.

What looks like just the title of my post repeated is actually the hyperlink that will take you to the Bose site. If you put your arrow over that it should give you the option to click on it.

The Bose headphones are about $150. I don't know if they do payment plans, per se, but they might have a credit option. I've never looked for that on the site, so you'll have to explore. Another poster mentioned Amazon, and I know they have a credit card option so you could apply for that, if that is something you were up for, and see if that works for you.

Another poster mentioned Skull Candy which are about $40 and I have heard good things about those as well. Someone once mentioned a long time ago that they got a pair of headphones at Radio Shack for about $40 which they thought were good.

I think really the point is that to really hear well, we need a good set of audio or music headphones rather than the "transcription" headphones that are sold as such. I personally like the "over the ear" type and I think it blocks out more of the outside noise so I hear the actual voice file better. Plus, the stethoscope style or ear buds hurt my ears after a while.

Thanks a bunch! - Bose4Xmas

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Thanks so much for sharing details of your life with Bose! I had no idea the cords were replaceable now or the ear pieces. I am definitely adding these to my Christmas list! I know most often, it is a wire inside the cord that goes bad on my current WordSlingers. I can't imagine being able to use for more than 9 months!

Headphones - MassMT

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I use Sennheiser headphones, comparable to Bose, are good at blocking out most outside noise including keyboard. Cost about $80 a pair. I think I got them at Best Buy; have had them for over 2 years.

I didn't know Landmark had a QA department?!?! - nm

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nm

LANDMARK - gg

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I worked for them, and at the time, the supervisor was the QA department, and though she was nice, communication with her us pretty much one-sided on my part. She often did not respond to emails and was vague when she did and hard to pin down on anything direct. She also had probs paying us at one point and delays in the checks a few tiems. This was a few years ago. Hope things are better now.

gg - Knitter

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I have worked for Landmark for some time and have never once had a problem with being paid on time or accurately. They are always on time and correct with the number of lines.

Never EVER had a problem with pay - 5 years here

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Not sure what the other person is trying to pull but I've been here for just over five years and we've never had an issue with pay.

Knitter - gg

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Not trying to "pull" anything. It happened for me and at least one other MT I know of because we were emailing about it back and forth. Maybe it was the account we were on and she wasn't getting paid; I don't know. All I know is I sent emails begging to get paid ASAP and it caused a huge argument with my husband at the time because we needed the money when the money was due to be paid and had been counting on it. Checks were late just a couple of times over a 2-month span for different reasons, and we waited patiently and got them a few days later. I'm happy for you that you've never had that problem and glad to see she is still able to pay. :)

I think it matters if you have direct deposit or not - sm

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I also worked there for years until recently and when my check was DD, no issues whatsoever. Now, there was a time when my bank account was compromised and I had to get a physical checked mailed while getting all of that fixed and the two physical checks I got both were EXTREMELY late with excuse after excuse on why I hadn't received them yet. I don't in any way think she was intentionally not sending, but I think she has a lot going on and physically cutting/mailing a check is not at the top of her priority list.

That had to have been more than a few years ago - I have been with them since the end of 2008

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I can tell you I have had a glitch in my payroll twice. Once was when they switched to a new payroll system and my old, old bank information got transferred rather than the new stuff. It was rectified the next day.

The other one was about 6 months ago and it was a glitch of some sort. Don't know what because I didn't ask and the money was wired into my account the next day. I have been with them since the end of 2007 and those are the only two times I have ever had anything go wrong with my paycheck. I track my lines and they have always been correct.

K has always ALWAYS responded to my e mails. Maybe not always right away but she always responds.

Those problems you are talking about have to be more than a few years ago because I've been with them for 5 years now and have never had issues.

My pay has NEVER been late - LMMT

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I don't know what you mean by "a few years ago," but I have worked for Landmark going on 5 years now and my pay has ALWAYS been on time. It has never ever been late, not even once. My direct deposit is always in my account shortly after midnight every pay day.

I started just asking one question per email. - Debbie

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Otherwise I have to send several emails to get all my questions answered.

QA - lmmt

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The manager/supervisor/scheduler/QA dept/chief bottle washer now has a couple of assistants who QA occasionally. Their specialty seems to be changing things so that they are wrong.

Immt - Blue sky

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Your sarcasm is exceeded only by your lack of knowledge.

Well there ya go- They DO have a QA dept. - now

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maybe y'all will stop the incessant bashing of them.

I worked for LM for years and years - sm

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I noticed also that K would say that any issue I had, I was alone in that issue, BUT as far as blanks, I never had her fill in one single blank that I had left. When the final report came, the blank was left. Just review the corrected reports. If she is filling in blanks, chances are they are typical words that the dictator says often. Also, ask her for a few samples of the doctor's work and that could help you as well.

Hedda... - I feel your pain

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I think I may be on the same account. No amount of expensive noise-canceling headphones can help this account. Some days it sounds like they are on the other side of the room and other days it sounds like the doctor is standing next to a jet engine. The problem is whatever dictating equipment they are using on their end. Half the time QA cant hear them either. The saving grace is that they are all American doctors. As far as Landmark paying late, I have been with them a long time and my pay has only been late twice, once when they switch payroll companies and the other when a decimal point was inadvertently transposed. In both instances the problem was fixed by LM IMMEDIATELY when it was brought to their attention. Accidents happen and they addressed it right away. K is very busy, she has a lot on her plate and maybe cant respond to every email right away, but I have found her to be very responsive and flexible in my case. No complaints there either. All in all, I'm grateful to be working for LM, because ladies...in case you don't really read these boards, you could have it MUCH worse than LM. And no, I'm not a suit. Just another MT trying to get by.

Use a booster - me

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I bought a sound booster and it makes all the difference in the world, less than 40

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