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Babbletype, my expeience - Mtstorm


Posted: Jan 23, 2013

I started working as an IC in July 2012 for this company as a QA editor. The pay for average QA work audio minute was 0.17. It would go up with the degree of difficulty. However, the higher rate jobs were not very often and were extremely difficult to hear and took a long time to even QA the horrible mistakes of the DE.
In the seven months I worked for them I had maybe four emails from them with errors in my work. I recently had a very, very minor error. It had been since October with no emails about any errors. Never once did I receive an email that my position with them was in jeopardy and I needed to step up. I felt I was doing a good job. The transcriptionists are horrible!! So many errors and in many cases the QA might as well be transcribing it from scratch. 
Two days ago we all receive an email with changes. Babbletype is trying to step it up and eliminate transcriptionists , etc. that do poor quality work. They are limiting the QA positions to six so there will be more work. Yet, the rate is dropping to 0.13 per audio minute. They dont see this reducing the overall pay we are currently doing though as the quality of work will be much better from the DE's. The last file I QA'd didnt reflect that. It was horrible. I was told in a previous email to email them with very poor DE work and I did. I get an email back "I dont know why you are sending me this for just mark it in notes." Um, ok.
I was told two days ago I would be one of the six QA editors and committed myself to 1000 audio minutes a week at least. Yesterday, just two days later I get an email stating with the subject saying "Change in Status" that I no longer had a position with them and they are removing me from access. Huh, what? wow!!! I emailed the man in charge and also the managers questioning this email and what is going on. I was very pleasant in my communication as always. First, we were told the transition would take place over a few weeks not two days as happened. Then I was blindsided and told I had the job then no longer have it. After I questioned this and raised a stink as to why the manager who gave me the job writes back and goes you actually were not high enough on the list for one of the positions. Um, figure that out before you tell someone they have the job!!!!
I think it is very poor business practice and very unprofessional!! I am one who would get inaudibles most of the time, research words such as cities and names the DE couldnt hear and would most always get it. Even some crazy city name in China I figured out. I had very few fails of a file. The amount of time it took to QA one file when a bad report was ridiculous. I was told by someone else who works for them to go over the first couple paragraphs and last couple. If looks good no need to QA in the middle. However, I most of the time did. We were able to take as many files in our name we wanted (this was new) then they turned around recently and said only one at a time, yet I would see others taking many. I questioned this as well. Maybe I spoke my mind too much and didnt just sit there and take the garbage? I think this company is a very poor company to work with. They dont care about the individual at all and will backstab you in a minute. There were one or two nice managers.  I most recently came involved with was one of them. I feel sorry for them to have to work for this company!! Had they told me straight up I didnt make the cut I would have had no issues. Dont tell someone they have the job then they do not.
If you research them you will find negative on them. They hire offshore and my guess is the six they kept live out of US. They are proud to hire offshore, they teach others how to hire offshore from my research. Their pay is low and the quality of the DE's horrible, but that is what you get when you hire offshore! I am highly disgusted with them!!

(reposted with persmission)

(Paragraph spacing will not post. I tried and this is the result. Sorry for making it harder to read!)



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