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Nuance Today's Top Viewed: Integrity.. (Views: 43)

This one? - Taelus

Posted: Sep 16th, 2017 - 1:22 am In Reply to: PTO - disappointed

I removed any of the sender info, just copied the letter forwarded to my personal email.

Please see below from HR team :)



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The Operations leadership and management teams continue to be incredibly grateful for the commitment, integrity and patience of our employees throughout this malware incident. You have certainly demonstrated the passion for patient care and patient safety that is essential to our Mission as Nuance Transcription Services!

We knew that the first week to 10 days of this incident would be critical to our recovery and so put into place incentives to ensure your commitment could be recognized financially and any losses you may suffer due to inability to access our technologies could be minimized. But we are on the road to recovery now and we will begin to revert to a more normal situation for compensation.


Description of payroll calculation for week ending 7/7:

Pay for the first 8 hours worked daily will be made at 1.5 X hours worked X AHR

Pay for hours worked in excess of 8 hours daily will be made 2.0 X hours worked X AHR

An additional $1000 bonus will be paid to employees who have at least 40 productive hours within five consecutive days as of Friday July 7 at 11:59 PM EST. This date ends the bonus incentive period.


Technical downtime pay, as authorized by managers, will continue to be applied in the instance where technology still prevents production and employees cannot be assigned to production work or work is not available due to technology constraints.


Description of payroll calculation for week ending 7/14:

Production hours worked and reported by managers will be paid at 1.5 X hours worked X AHR.


Technical downtime pay, as authorized by managers, will continue to be applied in the instance where technology still prevents production and employees cannot be assigned to production work or work is not available due to technology constraints.

Additional note:

Full use of Webclock can begin again on Saturday July 8. You may log production hours, technical downtime and all other tasks types as you would normally. The NTS Payroll team will calculate the extra hours owed for the 1.5 X hours incentive.


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