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Virtual Patient Communications Specialist/Scheduler - Patient Communication Specialist

Posted: Aug 18th, 2017 - 11:43 am

American Health Connection (http://americanhealthconnection.com), is headquartered in Beverly Hills, California, and is a national healthcare call center. We are currently seeking full-time, nationwide Patient Communication Specialists to work from home. Once hired, this individual will communicate with patients via telephone, schedule appointments and sometimes follow a predefined script.

This is a fast paced, detail oriented position with a competitive benefits package. As a Patient Communication Specialist, you are the first point of contact for patients. In this position, you will utilize your customer service and critical thinking skills to schedule appointments, verify insurance, and make referrals in addition to other job related duties. To ensure that each patient receives the time and care they need efficiently, you will focus solely on working with patients to obtain complete and accurate information. Listening to the patient’s needs and finding a working solution for them is crucial while providing excellent customer service to a diverse age and ethnic population by effectively communicating and proficiently handling confidential and sensitive information. This position starts at $13.00/hour.

Required Skills & Experience:
• Minimum 2 years recent experience in medical-oriented scheduling environment - preferably large physician practice or central scheduling
• Bilingual in any of the following languages: Spanish, Mandarin, Polish and/or Cantonese is a plus!
• Adept at handling large call volumes, preferably with use of VOIP call systems
• Working knowledge of the following systems: EPIC, Cerner PHS, or Meditech
• Efficiently schedule radiology and diagnostic procedures
• Proficient capability with pre-registration and insurance verification
• Experience with basic insurance guidelines
• Excellent communication skills, customer service skills and phone etiquette, able to communicate effectively on the telephone.
• Ability to multitask - with basic knowledge of PC common applications
• Demonstrated, proven ability working in a home remote environment - wi th dedicated office space that can be closed off by a door for security

You will be required to purchase 2 headsets (from our clients vendor) prior to starting.

Base Salary (varies on how many hours worked)

Paid Time Off

401k contribution (Pre-tax and Roth)Health & Wellness (Medical, dental and vision [supplemental], employee assistance program)

Flexible Spending Account

Life & Accident Insurance (Basic life, accidental death and dismemberment, long term disability, survivor income benefit) [supplemental]

Employee/Corporate Discounts


Please apply using only the link provided.


LINK/URL: Virtual Patient Communications Specialist/Scheduler


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