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Main Board Today's Top Viewed: Integrity.. (Views: 32)

EHR - Epic fail

Posted: Jul 25th, 2017 - 2:18 am

I took my cat to the vet today, an extremely progressive and competent practice. The intake tech was terrific in every way but medical records, and the existing ones left much to be desired. My cat's name was entered incorrectly, and as a dog. The tech (25ish, young enough to not be tech challenged) spent a very long time trying to figure out how to change the incorrect info and enter the current visit. I finally said, "You know what you need? A transcriptionist. And I just happen to be one. Oh, don't worry, I have more work than I know what to do with." She just looked at me for a minute, then threw up her hands and said, "That's it. I'm using my can't-fail, low-tech notebook," and she pulled a folded paper towel out a dispenser and proceeded to take down my cat's complicated cardiac history in beautiful, minute detail, including meds and dosages -- on a paper towel -- which she duly delivered in person to the doc.

I am an animal rescue specialist with deep ties to veterinary medicine; lest anyone think to deplore vet med as laughably inferior to human medicine...maybe in some cases, but certainly not all and definitely not this one. Doesn't even matter. Tech systems are only as good as the people using them (and this girl was incredibly conscientious otherwise). It was easier, more reliable and accurate for her to hand write my cat's history on a paper towel than to use their electronic system. And guess what -- I absolutely trusted her.  And when the doc met with me, she already knew the history and we actually communicated face to face, no laptop hunt-and-peck.

EHR sounds great in theory and on paper. In practice, not so much.

If I believed all the hype about EHR, I would have been on board and out of MT (and into some version of EHR) years ago. The day EHR actually works as advertised is the day both computer and human error (Murphy's law in both cases) are eliminated. Or should I say doc error? We honestly cannot expect them to do Everything.



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  • EHR - Epic fail (Views: 789, 2017-07-25, 2:18 am)