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Nuance Today's Top Viewed: Integrity.. (Views: 42)

Thought those affected by Nuance crash - would appreciate this

Posted: Jun 27th, 2017 - 4:37 pm

Below is a portion of a security article regarding Nuance, from 06/15/2017.  It's from SC Cyber Crime Media.  So much for the security Nuance employed.  

 

The crux of Nuance's argument lies in the fact that voice biometrics not only improves the customer experience by reducing the time and effort in authenticating, but also improves security and reduces fraud in call centers by detecting fraudulent callers, such as when a fraudster tries to access numerous different accounts, one after the other.

 

When unsuccessful with one call center agent, a fraudster will typically then hang up, and call again only to be answered by someone differentor try to access another person's account. but now the fraudster's voice is marked by the system, and the voice biometric system is able to stop it getting any further with anyone else.

 

Voice biometrics can also detect things like synthetic speech and recordings made to sound like someone else, and eliminates attackers' ability to use social engineering. .

 

And the numbers speak from themselves: Nuance says a “top five” UK bank it works with saw a 59 percent reduction in account takeovers within 30 days of deploying voice biometrics.

 

More than 1,500 cases of fraud totalling almost £4 million were stopped in just the first eight months of 



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