Another response - Violet girl Posted: Oct 14th, 2016 - 9:21 am In Reply to: Another QA response - AUMT
As a QA person, I never get questions from MTs in real time; I don't know if that was part of our agreement with the MTSO, but they never do it. Our vendor's MTs work on production and probably don't even have phones at their desks (they are at the company) and I don't have time to field phone calls all day. They do their own research and flag what they can't figure out, I fill in the blanks; sometimes I can't figure it out and we have to send the report to the provider for review. No one gets penalized for blanks, which is how it should be.
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