It's also too easy in this industry to blame managerial incompetence - on the transcription staff. Posted: Sep 24th, 2016 - 7:17 am In Reply to: MTSO: A high or even perfect QA score is not - positive reinforcement.
...including team leads.
Whose fault was it that the Titanic hit the iceberg, or that the accident resulted in such massive loss of life?
It wasn't the helmsman at the wheel.
The fault can be laid squarely at the feet of the executives and top-level managers of the White Star shipping line, who were at home sleeping in their snug beds in Liverpool while their passengers died a horrible death.
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