apparently it is because I consistently meet the metrics. But this isn't a good thing...just another pay-reducing tactic. You see, if you always meet your metrics in their eyes they are just paying you too much, so they have to up the ante. Being able to send thru w/o pending isn't great...they are telling that if I do need to pend, it better be under 1%. Also have to get 99.3% not 99%. If you didn't get that email I'd consider yourself lucky...