Firstly, it's lousy to dismiss someone when they are upset with a single word accusatory response. I sincerely hope you don't work with children. Secondly, let me know when you succeed with your case to the higher-ups. I would imagine you'll go hoarse from yelling into the void before you get the first inkling of acknowledgement. Thirdly, you negate the statement about getting that the other poster is venting by completely insulting and dismissing them AGAIN with the whining comment. You're a real ray of sunshine.
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