that out yourself...by adding up your lines sent and then keeping track of the jobs you pend, adding those up and then coming up with the percentage. They SHOULD add something where the MTs can look at a glance as you go to monitor how much you send so you can make quick decisions on whether you can afford to still pend something, or at least KNOW that if you pend another job you are getting pay docked on ALL lines not just the ones pended. But they can't be having THAT, they count on some of us slipping over that 10% without knowing it so they can pay their precious 3.5 cents per SR line even if your Quality is 100%.